Our service promise

About us

Our service promise

Focus on you

  • Always putting you, our valued customer, first

  • Respecting and supporting your individual needs

  • Listening actively to your enquiries and taking time to understand your needs

  • Providing useful, accurate and timely information on our website and in our materials

  • Having transparent and easy-to-understand administrative processes

  • Providing you with a professional, helpful and reliable service

  • Listen and responding to your feedback and complaints


Great service

  • Answering your phone call promptly, identifying ourselves and our organisation

  • Attending to your counter enquiries at our campuses immediately

  • Following up on your enquiries that cannot be answered immediately or putting you in touch with the person who can be of assistance


NCTAFE is committed to quality standardsISO 9001: 2008 Quality Management System
North Coast TAFE is committed to customer satisfaction through the continuous improvement of all we do. We have held internationally recognised quality management certification for the development and delivery of our products, processes and services since 2002.


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