Information and Cultural Services

Certificate II

National Code: CUL20111

Course information

This qualification has become superseded across Australia and an updated version of this qualification will soon be available. This means that North Coast TAFE may continue to deliver the old qualification for 12 months from the date of change. Students enrolling during this time must complete the qualification by the transition date or transition to a new qualification when it becomes available. Transitioning to a new qualification will not result in financial penalty. To talk about transition dates or for help to identify the right course for you, please contact us.

About the course

Course Number: CUL20111-01V01

Are you seeking a career path that will satisfy your passion for literature and the arts? The Certificate II in Library and Information Services is ideal for people returning to the workforce who have work experience in support roles but who don’t have any formal office qualifications. This is a starting qualification for people hoping to find work in libraries, galleries or museums as attendants, helping customers and library staff with routine daily tasks.

Our library courses have been developed out of local workplace need. Our teaching staff work in libraries on the North Coast and regular meetings are held with a wide range of library representatives Australia-wide to ensure our courses remain relevant to today's work environment.

In this online course, you will learn about customer service, work, health and safety, operating different software packages and a variety of other administration and circulation duties. Successful graduates will be qualified to apply for roles as a library assistant and may choose to go on to study the Certificate III in Information and Cultural Services or Certificate IV in Library, Information and Cultural Services.

Course study options
TAFE to Uni Pathway
Not available
  • What you'll learn

  • Entry requirements

  • Future study pathways

  • Career opportunities

  • TAFE 2 uni pathways

  • Get credit for previous study and life experience

Other student services offered with this course

Counselling and career services
Disability support services
Libraries and information services


North Coast TAFE offers a wide choice of courses, some that attract government subsidies and some that do not. The fees payable will vary, depending on your personal circumstances, your study history and the course you choose.

Calculate fees

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process.

The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.

To view accurate fees for your course, please choose your study option below;

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