Customer Engagement

Certificate III

National Code: BSB30215

Course information

About the course

Course Number: BSB30215-01V02

Are you a people person seeking to kick start your career in customer service? Our Certificate III in Customer Engagement is for trainees who are working in a call centre environment, and will equip you with the skills and knowledge to become an excellent customer service representative.

You will learn how to; work with multiple communication channel, provide excellent customer service, adhere to key performance indicators, work collaboratively, provide technical advice, perform data capture, handle customer complaints, and effectively delegate when needed.

On successful completion of the structured (training room based) and non-structured (industry based) components of the certificate, you will gain a Nationally Recognised Qualification, as well as the skills and knowledge required to participate in complex customer interactions. 

This qualification is suitable for an Australian traineeship pathway. 

Course study options
TAFE to Uni Pathway
Not available
  • What you'll learn

  • Entry requirements

  • Future study pathways

  • Career opportunities

  • TAFE 2 uni pathways

  • Get credit for previous study and life experience

Other student services offered with this course

Counselling and career services
Disability support services
Libraries and information services


North Coast TAFE offers a wide choice of courses, some that attract government subsidies and some that do not. The fees payable will vary, depending on your personal circumstances, your study history and the course you choose.

Calculate fees

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process.

The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.

To view accurate fees for your course, please choose your study option below;

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