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Course Number: BSB30215-01V02
Are you a people person seeking to kick start your career in customer service? Our Certificate III in Customer Engagement is for trainees who are working in a call centre environment, and will equip you with the skills and knowledge to become an excellent customer service representative.You will learn how to; work with multiple communication channel, provide excellent customer service, adhere to key performance indicators, work collaboratively, provide technical advice, perform data capture, handle customer complaints, and effectively delegate when needed.On successful completion of the structured (training room based) and non-structured (industry based) components of the certificate, you will gain a Nationally Recognised Qualification, as well as the skills and knowledge required to participate in complex customer interactions.
There are no entry requirements.
Customer service advisor
A TAFE NSW Certificate IV or Diploma could give you up 6 to 12 months advanced standing in a university degree and some Advanced Diplomas offer even more credit.
Choosing a TAFE to University Pathway at North Coast TAFE is a great way to get practical ‘job ready’ skills and then gain entry to a university at an advanced stage.
More information can be found on our TAFE 2 uni page on our website.
Why study something again if you already have the skills and knowledge? Recognition of Prior Learning (RPL) is about helping you get your qualification faster and getting you to where you want to be!
Working with one of our RPL assessors we’ll review your life and work experiences as well as any previous study you may have done to confirm just what we can match up with your current course of study.
Note: Some short, licensing or compliance courses, eg Food Safety for Supervisors or First Aid are not granted RPL as demonstrated competency is required by regulatory authorities.
Find out more about RPL at North Coast TAFE
Thank you for your interest in this course. To register your interest, contact us.
North Coast TAFE offers a wide choice of courses, some that attract government subsidies and some that do not. The fees payable will vary, depending on your personal circumstances, your study history and the course you choose.
Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process.
The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.