IATA Selling and Managing Airline Reservations and Travel in Galileo (SMART Galileo)

TAFE PLUS Statement

Course information

About the course

Course Number: 160-17359V01

Selling and Managing Airline Reservations and Travel (SMART) course teaches the skills and knowledge required to sell, make and manage flight, hotel and car reservations in a simulation of the Amadeus system.

Serving the needs of a billion travelers every year, the travel and tourism industry continues to grow at an average rate of 4% every year. Developed for beginner level users of Galileo Global Distribution System (GDS), the SMART course will prepare you for a successful career as a global travel professional working in a dynamic and exciting industry.

Course format

  • This self-study course is available in eTextbook format.
  • This course requires approximately 65 hours of study (40 hours online study and 25 hours textbook study), to be completed in 6 months.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.
What you will learn
  • Upon completion of this course you will be able to:
  • Make customer-directed flight/hotel/car bookings received by telephone/email
  • Plan efficient and accurate travel itineraries
  • Price journeys by air
  • Encode and decode standard airline industry codes
  • Provide advice on travel products and options
  • Process queues and update reservations
  • Issue e-tickets
Key topics
  • World geography
  • City and airport codes
  • Currencies
  • Time zones
  • Galileo GDS
  • Reservation maintenance
  • Managing PNR data
  • Customer Service
  • Electronic ticketing
Who should attend
This course is recommended for:
  • Travel agents and tour operatorsAirline ticket agents
  • Call center and customer contact agents
Certificate awarded
An IATA e-Certificate is awarded to participants successfully passing the final exam.

Exam information

To be hosted at TAFE campuses at Wollongbar, Kingscliff, Coffs and Port Macquarie
  • TAFENSW Wollongbar, 61 Sneaths Rd, Wollongbar NSW 2477
  • TAFENSW Kingscliff, Cudgen Rd, Kingscliff NSW 2487
  • TAFENSW Coffs Harbour, 363 Hogbin Drive, NSW, 2450
  • TAFENSW Port Macquarie, 70 Widderson St, Port Macquarie NSW 2444

  1. Link to Exam Dates: http://www.iata.org/training/Pages/exam-schedule.aspx
  2. Link to Student user guide: http://www.iata.org/training/Pages/exam-information.aspx

Further training: Graduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Course study options
TAFE to Uni Pathway
Not available
  • What you'll learn

  • Entry requirements

  • Future study pathways

  • Career opportunities

  • TAFE 2 uni pathways

  • Get credit for previous study and life experience

Other student services offered with this course

Counselling and career services
Disability support services
Libraries and information services

Study Modes available



North Coast TAFE offers a wide choice of courses, some that attract government subsidies and some that do not. The fees payable will vary, depending on your personal circumstances, your study history and the course you choose.

Calculate fees

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process.

The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.

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