IATA Travel and Tourism Consultant

TAFE PLUS Statement

Course information

About the course

Course Number: 160-17360V01

About
Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.

Course format

  • This distance learning course is available in Printed or eTextbook format.
  • This course requires approximately 150 hours of study, to be completed in 18 months.
  • Online access is required to read and/or download study materials.You will need an Internet connection and Google Chrome™ browser. to access your User Account.
  • Student performance will be based on an examination. Please refer to the Exam Information below for more details.
What you will learn
  • Upon completing this course you will have the skills to:
  • Identify and provide advice on popular destination countries
  • Advise on modes of transportation, accommodation, and tour products
  • Apply IATA resolutions to your travel business and activities
  • Prospect new and existing customers and counter sales objections
  • Construct complex itineraries and manage changes to ticketed journeys
Key topics
  • Destinations
  • Selling techniques and social media marketing
  • Fare construction and ticket exchanges/reissuance
  • Travel industry laws and regulations
  • Niche products including tour customization, luxury and group travel options
  • Accommodation products other than hotels
 Who should attend
  • This course is recommended for:
  • Foundation in Travel and Tourism graduates
  • Retail, home-based and niche travel consultants
  • Reservations, marketing and sales personnel
Certificate awarded
By successfully completing the examination you will receive the Travel and Tourism Consultant Diploma.

Exam information
  • Exam Delivery Method: Supervised exam in IATA Exam location. Physical Attendance is required. Depending on exam venue availability online exams are available.
  • Exam Format: Multiple Choice questions. Open text Book
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 90 correct answers
  • Number of exam attempts: 2
This course is a step toward earning an IATA Diploma in:
  • Travel and Tourism Consultant Diploma
  • Travel Sales and Operations Diploma
Additional informationFurther trainingGraduates of this course can apply for the Harvard ManageMentor (HMM) distance learning program at a special graduate price.

Course study options
TAFE to Uni Pathway
Not available
  • What you'll learn

  • Entry requirements

  • Future study pathways

  • Career opportunities

  • TAFE 2 uni pathways

  • Get credit for previous study and life experience

Other student services offered with this course

Counselling and career services
Disability support services
Libraries and information services

Study Modes available

Online

Fees

North Coast TAFE offers a wide choice of courses, some that attract government subsidies and some that do not. The fees payable will vary, depending on your personal circumstances, your study history and the course you choose.

Calculate fees

Your government subsidised fee, and your eligibility for concessions, exemptions and scholarships, are all calculated and confirmed during the enrolment process.

The 2017 subsidised fees indicated on this page are indicative only and based on 2016 fees. The state government may make some small changes to fees and subsidies for 2017 enrolments and we will update our site if and when that happens.

To view accurate fees for your course, please choose your study option below;

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